e2open’s Cassie Fuhr on Making the Most of Channel Data

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As AI, automation, and hybrid buying reshape partner ecosystems, clean, connected channel data has become the foundation for performance, scale, and sustained revenue growth. 

 

Data has quietly become the most powerful lever in the modern channel. Not rebates. Not portals. Not even partner tiers. As buying journeys fragment across digital and physical paths, and as partner ecosystems grow more complex, the ability to connect, cleanse, and interpret data now determines whether a channel program scales—or stalls. The shift is foundational. Traditional channel data models built around transactions, inventory, and backlog are no longer sufficient to guide growth in an environment defined by subscriptions, co-selling, and AI-driven operations.

What has changed is not simply volume, but scope. Channel data now spans partner engagement, customer attributes, incentive performance, lifecycle value, and upstream supply chain signals. Without that broader view, brands struggle to understand how partners influence revenue before and after the sale, where to invest for growth, or how to design incentives that reward real contribution rather than isolated transactions. This is also why so many AI initiatives underperform. Without structured, harmonized data, automation only accelerates noise.

At the same time, partner programs themselves are being reshaped by automation. Incentive management, onboarding, and performance tracking are rapidly shifting from labor-intensive processes to guided, data-driven workflows. AI is enabling personalization at scale—tailored incentives, targeted engagement, and prescriptive actions for partners—while reducing administrative overhead that historically limited program flexibility. The result is a channel that can adapt more quickly to market fluctuations without adding operational friction.

Upstream, the implications are just as significant. Demand sensing, forecasting accuracy, and inventory optimization increasingly depend on the same data foundation that supports downstream channel execution. When supply chain intelligence and channel intelligence operate from a shared model, brands gain a unified view of how products are planned, moved, sold, and supported through partner ecosystems. This convergence of supply chain and channel data is redefining how growth is orchestrated.

Yet the risk remains in moving too fast without discipline. The most common failure pattern in channel transformation today is rushing large-scale change without clearly defined business outcomes, staged execution, or continuous measurement. Incremental value, supported by focused KPIs tied to actual outcomes, remains the most reliable path to sustainable transformation.

These themes—data as infrastructure, AI as an accelerant, and discipline as a safeguard—form the backbone of the latest episode of The Network Effect. Cassie Fuhr, area vice president of channel solutions at e2open, joins Amy Henderson on The Network Effect to talk about the importance and value of channel data.