Vendor introduces cloud-native UCaaS solution running on Google Cloud Platform
At its ENGAGE Latin America 2019 event in Mexico City this week, Avaya announced that its new UCaaS platform will be available in 24 markets, with more to come.
The Lowdown: The new offering allows Avaya partners to get clients of every size – from enterprises to small businesses – up and running on a cloud UC platform that affords them efficiency, flexibility, and scalability.
The Details: Company officials said the Powered by Avaya IX platform provides a customizable, just-in-time cloud infrastructure that leverages GCP and allows partners to reduce costs by provisioning unified communication services via the cloud.
In addition, Avaya has adopted Kubernetes – a Google-designed, portable, open-source platform for managing containerized services and workloads – which empowers Avaya’s solutions with containerization and microservices. With Kubernetes, businesses can manage multi-cloud deployments instead of taking a one-size-fits-all approach.
Background: Avaya currently has about 3.7 million cloud seats, including its public and private offerings, and that number continues to grow, officials say.
The Buzz: “Powered by Avaya IX now gives SMBs an attractive cloud communications option with many of the capabilities, features, and benefits previously associated with larger enterprise offerings,” said Chris McGugan, senior vice president, Solutions & Technology, at Avaya. “This new offering is branded by our partners and accelerates the opportunities for the global network of Avaya authorized partners to expand the market with a robust, secure, and reliable communications platform. Partners can leverage Avaya’s popular communications offering deployed in the Google Cloud, without the need to invest in and support their own infrastructure, providing an attractive option over competing cloud offers.”
“Avaya has produced a strong set of cloud offerings for their communications products,” said Ken Dulaney, vice president and research fellow at Aragon Research. “These offerings can be delivered by its global partner network in a cloud platform meeting the needs of organizations of all shapes and sizes. Avaya is delivering this platform as part of its ongoing collaboration with Google and its containerization technology [to] meet the pressing functionality, cost reduction, and security needs of its clients.”