West McDonald has joined Tigerpaw as VP of business development
Bellevue, Nebraska-based Tigerpaw, a provider of business automation software, has moved one step closer to realizing its converged-services vision with the hire of McDonald.
The Lowdown: A veteran of managed print, McDonald will continue to evangelize converged services – the provision of end-to-end technology, including IT, cloud, telecom, cybersecurity, A/V, video surveillance, access control, and, of course, managed print – to Tigerpaw’s partners and end customers.
The Details: In his new role, McDonald will establish and enhance partner relationships, refine product offerings and their positioning, represent Tigerpaw at industry events, and create educational content such as blogs, Webinars, and how-to guides.
For the past 15 years, McDonald worked in the office-equipment channel, where he developed and shared considerable expertise in alternative billing models – seat-based and flat-rate, for example – and helped partners and clients leverage managed print and converged services.
Background: Tigerpaw works with MSPs, VARs, A/V and security/alarm installers, and providers of voice/unified communications and managed print. The company’s Tigerpaw One software combines professional services automation (PSA), customer relationship management (CRM), and business process management (BPM) in a single unified platform.
In a blog at the Tigerpaw Website, a guest blogger discusses the emergence of the managed technology service provider, or MTSP, which serves as a one-stop shop for all of customers’ technology needs – from networking, cloud, and cybersecurity to managed print, A/V, and physical security. According to the blog, MTSPs are the providers of the future, appealing especially to SMBs.
The Buzz: “We’re committed to revolutionizing the managed print/office equipment space,” said James Foxall, president and CEO of Tigerpaw. “In order to do that, it was important to us that we bring DNA from the industry into Tigerpaw. West’s track record and reputation as a thought leader caused him to always be on our radar. When he became a free agent, it was an absolute no-brainer to approach him about becoming part of our team.”
“The experience I had with Tigerpaw as a partner was incredible — the people, the culture, the vibe is very team-focused, and that’s how I like to work,” McDonald said. “Tigerpaw is poised to help both office equipment dealers and managed IT providers make a lot of money through convergence. The future of both spaces hinges on a business management system that can master both industries.”