N-able's New RMM Offers MSPs Insight

N-able launches Report Manager 3.2, brining enhanced RMM tools to the MSP community. As SaaS and cloud offerings become more complex, RMM tools will need to follow suit.

  • Tweet  
  • LinkedIn  
  • Facebook  
  • Google plus  
  • Send to Kindle
  • Send to  

N-able is launching an overhaul to its RMM technology with version 3.2 of its Report Manager tool. The update brings with it abilities for MSPs to gaze deep into the heart of business and provide "executive-level insights" for the SMB world. N-able says this comes courteously of partner feedback and end-user requests, which should mean good things for the channel.

Report Manager 3.2 comes equipped with a consolidated platform with a wide range of reporting and at-a-glance information. The manager also offers a more granular approach to the details of a business, including whether a business is in compliance or if they have an asset deficit (or surplus). All of these details are more readily available than ever, giving MSPs a much-needed boost in reporting. This can naturally better predict customer needs, putting MSPs in the right position to customize and enhance customer experience.

Related articles

For N-able, Report Manager 3.2 also represents MSPs' ability to have a much more intelligent conversation regarding the impact of managed services. N-able has included tools to make reporting easier, including a slew of customizable templates that allow drag-and-drop editing, pre-configured graphs and chats, and the ability to white-label the reports, giving the MSP full control over their approach. Report Manager 3.2 is now available for free to those with an existing N-compass plan. New MSPs can obtain the software with an "essential" or "professional" license purchase, or they can skip the line and buy the software "a-la carte."

It's worth noting this is not N-able's first managed service move linked the the pulse of the industry. N-able recently launched N-central version 8.2, introducing a deep level of automation and a unique remote desktop management tool that allows MSPs to peer into user desktops for intricate troubleshooting and problem-solving.

Its' only fair to note that N-able isn't alone in this world. Similar vendors are sensing the need for more sophisticated tools and have been ramping up their RMM technologies – just take a look at Labtech's latest RMM revamp. As cloud and SaaS services become increasingly more complex and voluminous, it's imperative that MSPs have the resources at hand to truly maintain an efficient nerve center.

The difference between good RMM and great RMM will certainly make or break the MSP world in the years to come.

  • Tweet  
  • LinkedIn  
  • Facebook  
  • Google plus  
  • Send to Kindle
  • Send to  
More on Channel Business
sales-keyboard-button

Vendors overestimating sales as 100 percent channel

Lancope exec suggests 100 percent channel statement is overused, talks Lancope's channel strategy

treasure-chest-with-gold-coins

HP Storage: Channel 'treasured asset' for capturing mid-market

Executive tells Channelnomics channel partners are key factor amid competition from EMC, Pure Storage

Microsoft Surface Hub

Surface Hub to drive corporate interactive display sales - research

Futuresource Consulting doubles corporate market opportunity forecast from 2014 to 2016

tightrope8679

PC shipments set to stabilize thanks to commercial sector - IDC

Research firm also changes predictions for 2015 PC shipments to show steeper decline

Visitor comments
Add comments
blog comments powered by Disqus
In-depth
newspapers-and-glasses

Channelnomics' top five stories of the week - 28 August 2015

Check out which articles grabbed the most attention this week

jessica-m-225x300

Editor's voice: The week's channel chatter - 28 August 2015

What's been happening this week on Channelnomics?

hanshake-sunset

The $100 million tech summer

Five companies set a new standard for investment rounds, revealing a possible indicator of where the venture community sees the tech market going

success-game

MSP + SMB = Success

As their market share becomes ever more pressured, MSPs should focus their efforts on the SMB space