N-able launches Report Manager 3.2, brining enhanced RMM tools to the MSP community. As SaaS and cloud offerings become more complex, RMM tools will need to follow suit.
N-able is launching an overhaul to its RMM technology with version 3.2 of its Report Manager tool. The update brings with it abilities for MSPs to gaze deep into the heart of business and provide "executive-level insights" for the SMB world. N-able says this comes courteously of partner feedback and end-user requests, which should mean good things for the channel.
Report Manager 3.2 comes equipped with a consolidated platform with a wide range of reporting and at-a-glance information. The manager also offers a more granular approach to the details of a business, including whether a business is in compliance or if they have an asset deficit (or surplus). All of these details are more readily available than ever, giving MSPs a much-needed boost in reporting. This can naturally better predict customer needs, putting MSPs in the right position to customize and enhance customer experience.
For N-able, Report Manager 3.2 also represents MSPs' ability to have a much more intelligent conversation regarding the impact of managed services. N-able has included tools to make reporting easier, including a slew of customizable templates that allow drag-and-drop editing, pre-configured graphs and chats, and the ability to white-label the reports, giving the MSP full control over their approach. Report Manager 3.2 is now available for free to those with an existing N-compass plan. New MSPs can obtain the software with an "essential" or "professional" license purchase, or they can skip the line and buy the software "a-la carte."
It's worth noting this is not N-able's first managed service move linked the the pulse of the industry. N-able recently launched N-central version 8.2, introducing a deep level of automation and a unique remote desktop management tool that allows MSPs to peer into user desktops for intricate troubleshooting and problem-solving.
Its' only fair to note that N-able isn't alone in this world. Similar vendors are sensing the need for more sophisticated tools and have been ramping up their RMM technologies – just take a look at Labtech's latest RMM revamp. As cloud and SaaS services become increasingly more complex and voluminous, it's imperative that MSPs have the resources at hand to truly maintain an efficient nerve center.
The difference between good RMM and great RMM will certainly make or break the MSP world in the years to come.