N-able's New RMM Offers MSPs Insight

  • Tweet  
  • LinkedIn  
  • Facebook  
  • Google plus  
  • Send to Kindle
  • Send to  

N-able launches Report Manager 3.2, brining enhanced RMM tools to the MSP community. As SaaS and cloud offerings become more complex, RMM tools will need to follow suit.

N-able is launching an overhaul to its RMM technology with version 3.2 of its Report Manager tool. The update brings with it abilities for MSPs to gaze deep into the heart of business and provide "executive-level insights" for the SMB world. N-able says this comes courteously of partner feedback and end-user requests, which should mean good things for the channel.

Report Manager 3.2 comes equipped with a consolidated platform with a wide range of reporting and at-a-glance information. The manager also offers a more granular approach to the details of a business, including whether a business is in compliance or if they have an asset deficit (or surplus). All of these details are more readily available than ever, giving MSPs a much-needed boost in reporting. This can naturally better predict customer needs, putting MSPs in the right position to customize and enhance customer experience.

Related articles

For N-able, Report Manager 3.2 also represents MSPs' ability to have a much more intelligent conversation regarding the impact of managed services. N-able has included tools to make reporting easier, including a slew of customizable templates that allow drag-and-drop editing, pre-configured graphs and chats, and the ability to white-label the reports, giving the MSP full control over their approach. Report Manager 3.2 is now available for free to those with an existing N-compass plan. New MSPs can obtain the software with an "essential" or "professional" license purchase, or they can skip the line and buy the software "a-la carte."

It's worth noting this is not N-able's first managed service move linked the the pulse of the industry. N-able recently launched N-central version 8.2, introducing a deep level of automation and a unique remote desktop management tool that allows MSPs to peer into user desktops for intricate troubleshooting and problem-solving.

Its' only fair to note that N-able isn't alone in this world. Similar vendors are sensing the need for more sophisticated tools and have been ramping up their RMM technologies – just take a look at Labtech's latest RMM revamp. As cloud and SaaS services become increasingly more complex and voluminous, it's imperative that MSPs have the resources at hand to truly maintain an efficient nerve center.

The difference between good RMM and great RMM will certainly make or break the MSP world in the years to come.

  • Tweet  
  • LinkedIn  
  • Facebook  
  • Google plus  
  • Send to Kindle
  • Send to  
More on Channel Business
data-quality

Value over volume, RackWare says of expanded channel partner program

Aim is to have the right coverage with close relationships, VP says

divorce-pa

The velvet divorce? Options and disruptions to come from HP split

News that Hewlett-Packard is breaking into two companies continues to reverberate through the channel. While the ultimate impact on HP partners and customers remains unclear, the new entities will have plenty of options for plying their futures

treasure-chest-with-gold-coins

Channel strikes gold selling to non-techies

Tech sales staff busy selling to business units as much as tech staff, according to Gartner

jessica-m-225x300

Welcome to the new Channelnomics

Channelnomics goes live with new-look site. Join us on Twitter to give us your thoughts - @channelnomics

Visitor comments
Add comments
blog comments powered by Disqus
In-depth
John Murdock - Kaspersky Lab

Vendor Q&A Series: John Murdock, Kaspersky Lab

The latest executive to sit in the channelnomics hotseat is John Murdock, Vice President, Channel Sales, Kaspersky Lab North America

Broken heart

An amicable split?

Where will HP and Symantec's conclusion that the sum of their parts is greater than the whole leave partners?

elvis67878787

Suspicious minds in the post-Snowden world

Investment in new technologies being avoided with security experts wary of cloud and new technologies post-Snowden

Old-fashioned cash register

Vendors need to get with the times, Channel conference hears

MSPs need up-to-date support from vendors, including working together